NYC Building Violation Removal & Expediting LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our building violation removal, expediting, and related services throughout New York City—including Queens, Brooklyn, Manhattan, the Bronx, and Staten Island.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website or services.

1. Information We Collect

We may collect the following types of information when you interact with us:

• Personal Information: Name, email address, phone number, mailing address, and other contact details you provide through our contact forms, phone calls, email, or in-person consultations.
• Property Information: Building addresses, borough, block and lot numbers, property ownership details, and information related to DOB, ECB/OATH, HPD, FDNY, or other agency violations.
• Service-Related Information: Violation numbers, hearing dates, permit applications, certificates of correction, inspection reports, photographs, architectural drawings, and correspondence with city agencies on your behalf.
• Payment Information: Billing details necessary to process payments for our services. Payment card data is processed by secure third-party payment providers; we do not store full credit card numbers on our servers.
• Website Usage Data: IP address, browser type, device information, pages visited, referring URLs, and general analytics data collected through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Providing violation removal, expediting, permit filing, OATH/ECB court representation, and related professional services.
• Communicating with you about your property, violations, hearings, permits, and service updates.
• Submitting filings, applications, and documentation to the NYC Department of Buildings (DOB), Environmental Control Board (ECB), Housing Preservation and Development (HPD), and other relevant agencies.
• Responding to inquiries, quote requests, and customer support needs.
• Processing payments and maintaining billing records.
• Improving our website, services, and customer experience.
• Complying with legal obligations and protecting our rights.

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Government Agencies: With NYC DOB, ECB/OATH, HPD, FDNY, DOT, Landmarks Preservation Commission, and other municipal agencies as required to perform violation removal, permitting, and compliance services on your behalf.
• Professional Partners: With licensed architects, engineers, expeditors, attorneys, notaries, contractors, or consultants who assist in delivering our services, under confidentiality obligations.
• Service Providers: With trusted vendors who help us operate our website, process payments, send communications, or provide IT support.
• Legal Requirements: When required by law, court order, subpoena, or to protect the rights, property, or safety of our company, clients, or others.

4. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze site traffic, and understand how visitors use our site. You can control cookie preferences through your browser settings. Disabling cookies may affect certain website features.

We may use third-party analytics services (such as Google Analytics) that collect anonymous usage data to help us improve our website and marketing efforts.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal and property-related information for as long as necessary to fulfill the services you requested, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. Violation records and filing documents may be retained in accordance with applicable NYC agency requirements and professional standards.

7. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal and contractual obligations.
• Opt out of marketing communications at any time.

To exercise these rights, please contact us using the information below. We will respond to legitimate requests within a reasonable timeframe.

8. Third-Party Links

Our website may contain links to third-party websites, including NYC government portals such as DOB NOW, HPD Online, and ECB/OATH resources. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us so we can promptly delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The revised policy will be posted on this page with an updated "Last updated" date. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• NYC Building Violation Removal & Expediting LLC
• 155-16 115TH RD, JAMAICA, NY-11434
• 347-828-1917
• nycviolationremovalinc@gmail.com